It's been longer than the estimated shipping time and I still haven't received my order, what should I do?

Updated by Tablet2Cases

Checking if your gift will make it in time for Christmas? Read more here

All Tablet2Cases parcels are monitored with our Advanced Tracking System (ATS) that sends you regular status updates to make sure you never lose track of your goods. You should be able to track your package using the link provided in one of the updated e-mails.

Check our delivery times here

The leading national postal services company will deliver all standard mail packages (e.g., USPS in the USA, Royal Mail in the UK, Deutsche Post in Germany, La Poste in France, Correos in Spain, etc.)

If you can’t track your package using the link we sent you, try searching for it on your national postal services website. Use the tracking ID provided in the e-mail.

If the package seems to be missing, contact your local post office to check if the parcel may be waiting for your collection. The shipping label was not scanned into the system correctly, and it’s impossible to track it online, even though it was shipped.

You can use the same method in case of expedited packages – simply search for it on the website of the shipping carrier used to send your parcel (DHL, UPS, FedEx, etc.) and contact customer support of that company to ask for further information.

If you won’t be able to find your package that way, contact us  and we’ll assist you further. 

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