I received a damaged/defective case, what now?

Updated by Tablet2Cases

Each product sold by Tablet2Cases is covered by a 60-day guarantee from manufacturing and/or material defects.

We do take these types of issues very seriously. Should you receive a damaged product, please send a photograph of the case received and your order ID to hello@tablet2cases.com.

Upon confirming the item is defective, we will then send you a replacement case from our warehouse, offer you store credit for the of your item, or process a full refund.

Defective keyboards

90% of the problems with keyboard cases are solved by charging the keyboard overnight to make sure the battery is full.

You can find additional troubleshooting tips here:

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